Contact Support
Which Roofwander email to use, and what to expect. We usually call you after you write.
How to contact us
Email is the right channel for most support. Use the address that matches your issue (table below). Write from the email on your order when you have one, and include your Order ID.
Phone
- Phone support (FR/EN): +33 6 21 12 20 35
Which email to use
| Use it for | |
|---|---|
| cancelationsupport@roofwander.com | Cancel an accepted booking; tent not compatible at pickup; damaged or incomplete tent at pickup |
| deposit@roofwander.com | Damage during the trip, deposit claims, and deposit disputes |
| hello@roofwander.com | Reviews, date changes or extensions (after you agree with the owner), payments, account help, and anything else |
Expect a call
After you email, expect a phone call from Roofwander. We call you to understand the situation and help. Which inbox you wrote to depends on the topic, but the follow-up is usually a call.
Keep your phone number up to date in Profile settings.
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