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Payment Issues

Failed charges, declined cards, receipts, and what happens to your money while the owner decides.

While the owner decides (not charged yet)

When you request to book, your card is pre-authorized — the amount is blocked/held, not charged.

The owner has 6 days to accept. During that window:

  • Your money is held, not taken as a charge
  • If they accept, the rental, fees, and €400 deposit are charged
  • If they decline or do not respond in time, you are not charged and the hold is released (bank timing varies)

See How Booking Works.

Failed charge or card declined

If payment fails or your card is declined when you request or when the owner accepts, try another card or contact your bank. For help from Roofwander, email hello@roofwander.com from your account email and include your Order ID if you have one.

Expect a call after you write — see Contact Support.

Receipts and invoices

After the owner accepts and you are charged, you receive an invoice by email. If you need a copy or something is missing, email hello@roofwander.com.

Deposit refunds

Deposit refund timing is separate — see When Do I Get My Deposit Back?.

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