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How to Cancel

After acceptance, email cancelationsupport@roofwander.com from your order email with your Order ID and reason. We may call; refunds follow the cancellation policy.

After your booking is accepted

Only our support team can cancel an accepted booking for you. You cannot cancel it yourself in the app.

Steps

  1. Find your Order ID on your Order Page.
  2. Email cancelationsupport@roofwander.com from the email address on your order.
  3. Include your Order ID and explain why you want to cancel.

We may call to understand the situation and help find the best solution.

Refunds

How much of the rental you get back depends on timing — see Cancellation Policy. The €5 platform fee is non-refundable when you cancel. The mounting fee and deposit are refunded in full. Roofwander does not subtract Stripe processing fees from your refund.

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