How Reviews Work
After a rental, both sides can leave a review. You cannot reply publicly — report an unfair review to hello@roofwander.com.
Leave a review after your rental
Within one week after the rental, you receive an email asking you to leave a review of the owner and the tent.
Please take a moment to write one — reviews are important.
Mutual reviews
Reviews work both ways: the owner can also review you as a customer after the trip.
No public reply
You cannot reply publicly to a review you received. If a review is unfair, abusive, or breaks Roofwander guidelines, email hello@roofwander.com with your Order ID and a short explanation. We will review it and take action when needed.
Why reviews matter
- They help owners get more bookings on their listing
- They improve the platform experience for future renters
- Honest feedback builds trust on both sides
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