Tent Damaged or Incomplete at Pickup
If the tent is broken, missing parts, or not as described at handover, email cancelationsupport@roofwander.com. The rental and mounting fee are reimbursed; the platform fee is kept.
If something is wrong at handover
If you meet the owner and the tent is damaged, incomplete (for example a broken zipper or missing ladder), or not as described, do not start the trip. Tell the owner and contact Roofwander right away.
Refund
Roofwander reimburses the rental (including the mounting fee and related rental charges for that booking). The platform fee is kept. The deposit is refunded in full.
What to send us
Email cancelationsupport@roofwander.com from your order email with:
- Your Order ID
- A short explanation of what is wrong
- Photos of the issue (strongly recommended)
Expect a call after you write — see Contact Support.
Different from compatibility
If the tent simply does not fit your car or roof bars, see Not Compatible at Pickup — same email, same cancel-and-refund path.
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