Check the Customer’s Vehicle and Roof Bars
Before you accept: confirm roof bars, vehicle details, roof load (lowest of three limits), and enough clearance for mounting hardware.
1. Confirm the customer has roof bars
- Bars are installed and load-rated for a rooftop tent
- Bar width matches your tent’s mounting rail spacing
- If they have no bars yet, share Roof Bars Compatibility before they buy
2. Ask for vehicle details
Collect before confirming: make, model, year, roof type (flush rails / fixed points / bare roof / panoramic). Always verify yourself — a wrong assumption by the customer means a failed install on the day.
Customers can also add car and bar details in their profile. Still check in the Inbox.
3. Validate roof load
Check the vehicle’s dynamic roof load (car manual), the bar load rating, and your tent weight. The effective limit is always the lowest of the three.
See Roof Load Limits for the customer-facing explanation.
4. Clearance (most common failure)
Even with the right car and bars, mounting can fail if the bars sit too close to the roof.
Signs of a clearance problem:
- Mounting bolt cannot be inserted from below
- Nut is impossible to reach with hands or tools
- Tent base touches the roof when placed on bars
Keep this kit ready: U-shape clamps, spacers, and short and long bolt variants. That covers most roof bar geometries.
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