When Do I Get My Deposit Back?
Owners have 2 days after the rental ends to file a claim. On cancellation the deposit is refunded in full. Banks usually return funds in 2–7 business days.
If the booking is cancelled
If the booking is cancelled (by you or by the owner) before the trip, the €400 deposit is refunded in full. There is no owner claim window in that case — see Cancellation Policy.
Normal refund timeline (after a completed rental)
The owner has 2 days after the rental ends to submit a deposit claim. If no claim is filed in that window, Roofwander starts your refund.
| Step | Timing |
|---|---|
| Rental ends | End date of your booking |
| Owner claim window | 2 days after the rental ends to file a claim |
| Roofwander starts the refund | After that window, if no claim was filed |
| Money back on your card/bank | Typically 2–7 business days after the refund is started |
First-time refunds can take a bit longer depending on your bank.
If a claim is filed, the deposit is held while Roofwander reviews it. See How Deposits Work and Disputing a Deposit Charge.
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