Deposits & Refunds
- How Deposits WorkA €400 security deposit is charged at booking and used only for eligible damage, loss, or violations.
- When Do I Get My Deposit Back?Owners have 2 days after the rental ends to file a claim. On cancellation the deposit is refunded in full. Banks usually return funds in 2–7 business days.
- Disputing a Deposit ChargeContact the owner, complete the claim form with evidence, and email deposit@roofwander.com. Roofwander reviews both sides and decides.
- If the Tent Is StolenTheft can lead to a claim on the full €400 deposit. Amounts above the deposit are handled between you and the owner under private law.