Cancellation Policy
Refunds depend on how close you cancel to the start date. The €5 platform fee is non-refundable when you cancel; the €30 mounting fee and €400 deposit are refunded in full.
Customer cancellations (after acceptance)
| Cancellation time | Your refund | Amount kept for owner |
|---|---|---|
| More than 7 days before start | 100% | 0% |
| 3–7 days before start | 75% | 25% |
| Less than 3 days before start | 50% | 50% |
Percentages apply to the rental amount (daily rate and any paid add-ons). Separately:
- The €30 mounting fee is refunded in full when a booking is cancelled — the owner does not keep it
- The €5 platform fee is non-refundable when you cancel an accepted booking
- The €400 deposit is always refunded in full on any cancellation
Roofwander does not subtract Stripe processing fees from your refund.
Short-notice bookings
If your booking was accepted less than 3 days before start:
- Within 24 hours of acceptance → 100% refund of the rental amount
- After that → 50% refund of the rental amount
The €5 platform fee remains non-refundable when you cancel. The mounting fee and deposit are still refunded in full.
Owner cancellations
If an owner cancels an accepted booking, you always get a full refund, including the platform fee, mounting fee, and deposit. See The Owner Cancelled My Booking.
Exceptions
Exceptions may apply depending on the reason. If the owner agrees to a full refund, Roofwander can refund the full rental amount.
How to cancel
See How to Cancel. Email Roofwander, explain the reason, and include your Order ID. We may call to understand the situation and help find the best solution.
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