How Booking Works
Request a booking (card pre-authorized, not charged). The owner has 6 days to accept; then rental and deposit are charged and you manage the trip from your Order Page.
Steps
- Select dates — The total price updates automatically.
- Message the owner (optional) — Ask questions from the listing or Inbox before you request.
- Request to book — Your card is pre-authorized (money held/blocked, not charged yet).
- Owner decides (within 6 days) — They accept or decline. Until then, the hold stays on your card.
- Owner accepts — The rental, fees, and the €400 deposit are charged. You get an Order Page and an invoice by email.
- Manage the trip — Arrange pickup and return, and keep messaging on Roofwander from your Order Page.
If the owner declines or does not respond within 6 days, you are not charged. The pre-authorization is released (timing depends on your bank).
Payments
Payments and deposits are processed by Stripe. Major cards such as Visa, Mastercard, and American Express are accepted.
For failed charges, declined cards, or missing receipts, see Payment Issues.
What you pay
| Item | What it is |
|---|---|
| Daily rental rate | Set by the owner |
| Mounting fee €30 | Fixed fee paid to the owner (required on every rental) |
| Platform fee | Platform fee (especially relevant on short trips) |
| Refundable deposit €400 | Charged at acceptance; refunded if no valid claim |
For fee details, see Understanding Rental Pricing. For deposit refund timing, see When Do I Get My Deposit Back?.
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