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The Owner Cancelled My Booking

If the owner cancels, you get a full refund including the platform fee, mounting fee, and deposit. We will confirm by email.

Full refund

If the owner cancels an accepted booking, you always get a full refund:

  • Rental amount
  • €30 mounting fee
  • €5 platform fee
  • €400 deposit

What happens next

  1. Roofwander cancels the booking on our side
  2. You receive confirmation by email
  3. Refunds return to your original payment method (bank timing varies)

Owner side

Owners should only cancel in exceptional cases. Repeated cancellations can reduce their listing’s visibility on the marketplace or lead to the listing being closed — see the owner help on cancellation rules.

Need help?

Email cancelationsupport@roofwander.com from your order email with your Order ID. See Contact Support.

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