Deposits, Damage & Claims

How the Security Deposit WorksCustomers pay a €400 deposit at acceptance. You can claim within 2 days after the rental ends for eligible damage, loss, or violations.
What to Do When the Tent Is ReturnedInspect on return, document condition, discuss issues with the customer, and claim within 2 days if there is eligible damage.
When to Submit a Damage ClaimSubmit within 2 days after the rental ends using the claim form and deposit@roofwander.com. Include date-stamped evidence and estimated cost.
Submit Evidence for a Damage ClaimStrengthen a claim with date-stamped photos or video, receipts or quotes, and a short description with estimated cost.
Respond to a Deposit DisputeIf a customer disputes a deduction, respond with evidence to deposit@roofwander.com. Roofwander decides based on both sides.
Damage Costs More Than the DepositThe deposit helps cover damage. Above that, the renter may still be liable under private-individual law; personal liability insurance may apply. Roofwander is only an intermediary.