Respond to a Deposit Dispute
If a customer disputes a deduction, respond with evidence to deposit@roofwander.com. Roofwander decides based on both sides.
How disputes work
Disputes are handled manually by Roofwander. Decisions are based on the evidence from both sides and are made at Roofwander’s sole discretion.
What you should do
- Reply calmly and stick to facts
- Send the same evidence package (photos, quotes, claim form) to deposit@roofwander.com
- Include the Order ID and a short timeline
Possible outcomes
- Claim approved (amount taken from the deposit)
- Partially approved
- Declined (deposit refunded to the customer)
Withdraw
If you no longer want to pursue the claim, email deposit@roofwander.com. The deposit is then refunded in full to the customer.
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