How the Security Deposit Works
Customers pay a €400 deposit at acceptance. You can claim within 2 days after the rental ends for eligible damage, loss, or violations.
What the deposit is
Customers are charged a €400 security deposit when you accept the booking. It is processed by Stripe and used only for eligible damage, loss, or policy violations.
The security deposit helps cover potential damage during the rental. Roofwander is not responsible for damages and only acts as an intermediary between the renter and the owner.
When you can claim
If something goes wrong, submit a claim within 2 days after the rental ends. At rental start you also receive an email with a claim link.
How to claim
See When to Submit a Damage Claim for the form, email, and evidence checklist.
If damage costs more than €400
See Damage Costs More Than the Deposit — the renter may still be responsible for amounts above the deposit under the laws between private individuals.
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