What to Do When the Tent Is Returned
Inspect on return, document condition, discuss issues with the customer, and claim within 2 days if there is eligible damage.
Inspect and document
When the tent comes back:
- Inspect with the customer when possible
- Take clear, date-stamped photos or video
- Compare to your pickup photos
- Decide whether to release the deposit or open a claim
Talk first
Discuss issues with the customer immediately and clearly. Many problems resolve without a claim.
If you need to claim
Submit within 2 days after the rental ends. At rental start you also receive an email with a claim link.
Follow When to Submit a Damage Claim and Submit Evidence for a Damage Claim.
If you do not claim
The deposit is released to the customer after the claim window.
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