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When to Submit a Damage Claim

Submit within 2 days after the rental ends using the claim form and deposit@roofwander.com. Include date-stamped evidence and estimated cost.

Deadline

Submit a claim within 2 days after the rental ends. At rental start you receive an email with a claim link.

What to include

  • Clear, date-stamped photos or video
  • Receipts, quotes, or invoices
  • A short description of what happened and the estimated cost

How to submit

  1. Complete the Security Deposit Claim Form.
  2. Attach the evidence and a brief summary.
  3. Email everything to deposit@roofwander.com with subject Deposit Claim – [Order ID].

After you submit

The deposit is held during review. Roofwander may approve, partially approve, or decline the claim. Approved amounts are taken from the deposit; any remainder is refunded to the customer.

Withdraw a claim

Email deposit@roofwander.com. The deposit is then refunded in full to the customer.

Tips

  • Document the tent before and after each rental
  • Discuss issues with the customer immediately
  • Claim actual damage costs, not normal wear and tear

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