Booking Request Expired or Was Cancelled
If you decline or do not respond within 6 days, the request expires and the customer is not charged. After acceptance, cancellations go through support.
Before acceptance
You have 6 days to accept or decline.
- Decline or no response — The request expires. The customer is not charged (their card was only pre-authorized).
- Your calendar is not blocked for an expired request.
After acceptance
Once accepted, the booking is confirmed and charged. To cancel, email cancelationsupport@roofwander.com — see Cancel an Accepted Booking.
If the customer cancels after acceptance, Roofwander handles the refund under the customer Cancellation Policy. Percentages apply to the rental amount only; the €30 mounting fee is refunded to the customer (you do not keep it), and the deposit is refunded in full.
Tip
Reply quickly in the Inbox. Fast answers reduce expired requests and missed bookings.
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