What to Discuss with the Customer
Cover compatibility, pickup logistics, included gear, and expectations in Inbox before and after you accept.
Before accepting
Cover the essentials from What to Discuss Before Accepting:
- Roof bars and vehicle fit
- Roof load and clearance
- Pickup place and hour
- What is included vs optional add-ons
After accepting
- Confirm the exact handover time
- Share any access or parking notes for pickup
- Align on return time and condition expectations
Keep it on Roofwander
Use the Inbox so dates, messages, and the booking stay in one place. Do not move payments off-platform — see Keep Communication and Payments on Roofwander.
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