Owner Cancellation Rules and Penalties
First cancellation and cancellations within 24 hours of accepting are usually penalty-free. Outcome depends on the reason; repeated cancellations may reduce visibility or close the listing.
How to cancel
Email cancelationsupport@roofwander.com with your Order ID and a short reason. Steps are in Cancel an Accepted Booking.
Penalty policy
Outcome depends on the reason. As a guide:
| Situation | Typical outcome |
|---|---|
| First cancellation | Usually penalty-free |
| Within 24 hours of accepting | Usually penalty-free (quick corrections allowed) |
| Repeated cancellations | May reduce marketplace visibility or lead to closing the listing |
Cancellations should be exceptional. The customer always receives a full refund when you cancel.
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