Changes & Cancellations

Change the Dates of a BookingAgree new dates with the customer in Inbox, then email hello@roofwander.com with the Order ID so Roofwander can update the booking.
Extend a RentalIf the customer wants to keep the tent longer, agree in Inbox, check availability, then email hello@roofwander.com to update the booking.
Cancel an Accepted BookingEmail cancelationsupport@roofwander.com with your Order ID and a short reason. Cancellations should be exceptional.
Owner Cancellation Rules and PenaltiesFirst cancellation and cancellations within 24 hours of accepting are usually penalty-free. Outcome depends on the reason; repeated cancellations may reduce visibility or close the listing.