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Using the Inbox

Message owners in Inbox. Keep communication and payments on Roofwander. Going around the platform can lead to a warning, then account deletion.

Where to find it

Open Inbox in the menu, then the As a customer tab. That list shows your inquiries and bookings with owners.

How messaging works

  • Message an owner from a listing before you book, or from an existing inquiry or Order Page.
  • Each conversation stays attached to that inquiry or booking so dates and details stay in one place.
  • You and the owner reply in the same thread.

Before you book, see What to Ask Before Booking.

Be respectful

All communication on Roofwander must be respectful. Abusive or inappropriate messages are not allowed — we can block your account.

Stay on the platform

We work hard to provide the best digital experience. Please respect the platform by paying through Roofwander.

Keep pickup, return, and payment talk on Roofwander — not only private email, phone, or off-platform payment.

If we see behavior meant to go around the platform, we will notify you, and if it continues we can delete your account.

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