Rental Guide
This guide explains rental costs, automatic discounts, booking process, security deposits, and cancellation policies when renting a rooftop tent on RoofWander.
What your total price includes
- Daily rental rate: Set by the owner
- Fixed fee €5: Covers operational costs, especially on short trips
- Refundable deposit €400: Held for the trip and returned if no issues are reported
Why these fees: The €5 fee covers processing overhead on short rentals; the service fee maintains a safe, supported marketplace; owner commissions fund advertising so you can find tents near you.
How booking works
- Select dates: The total price updates automatically.
- Send a message (optional): Ask the owner any question from the listing page or your Inbox.
- Request to book: Your card is pre-authorized (held, not charged).
- Owner accepts: The rental is charged and the €400 deposit is captured; you receive an Order Page.
- Manage the trip: Message the owner, arrange pickup and return, and track details from your Order Page.
One of the advantages of renting on RoofWander is that you can always ask for our expertise at hello@roofwander.com.
Payments
All payments and deposits on RoofWander are processed securely by Stripe with bank-level encryption and PCI-DSS compliance. You can pay with major debit and credit cards (e.g., Visa, Mastercard, American Express); your rental is charged when the owner accepts your request, and your deposit is held and then automatically refunded 2–7 days after the rental ends if no issues are reported.
Deposit charge & refund
The deposit is charged when you book and is automatically refunded 2–7 days after the rental ends, if no issues are reported. If there's any damage, you and the owner must fill out a damage claim (deposit claim) and send it to deposit@roofwander.com for review.
Renter cancellations
| Cancellation Timing | Refund |
|---|---|
| More than 3 days before start | Full refund |
| Within 3 days of start | 50% refund |
| Within 24 hours of start | No refund |
| Bookings made less than 3 days before start | Policy does not apply, all bookings final |
After a booking is accepted, only RoofWander can perform the cancellation in the Console. If you must cancel after acceptance, email cancelationsupport@roofwander.com from your order email.
Pricing & discounts
Longer bookings receive automatic discounts. Each day is priced according to its position in the rental:
| Rental Length | Discount |
|---|---|
| Days 1–4 | Full price |
| Days 5–7 | 10% off |
| Days 8–10 | 15% off |
| Days 11–13 | 20% off |
| Days 14–17 | 25% off |
| Days 18–20 | 30% off |
| Days 21–23 | 35% off |
| Days 24+ | 40% off |
Calculation
Each day is priced according to its discount bracket
- Days 1–4: 4 × €40 × 1.00 = €160
- Days 5–7: 3 × €40 × 0.90 = €108
- Days 8–10: 3 × €40 × 0.85 = €102
- Days 11–12: 2 × €40 × 0.80 = €64
- Total: €434 (before fees and deposit)
Still have questions?
We're here to help! Reach out to us at hello@roofwander.com and we'll get back to you as soon as possible.
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