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How Reviews Work

After a rental, both sides can leave reviews. You get an email within a week to review the customer. No public reply — report unfair reviews to hello@.

When reviews open

After a completed rental, both you and the customer can leave a review.

Same as customers: within about one week after the rental, you receive an email asking you to review the customer. Your Inbox can also show when a review is waiting.

No public reply

You cannot reply publicly to a review you received. If a review is unfair, abusive, or breaks Roofwander guidelines, see Report an Inappropriate Review.

Why reviews matter

  • Honest reviews help future customers choose with confidence
  • Strong reviews support more bookings on your listing
  • Feedback improves the experience for both sides

Leave your review

See Write a Review About a Customer. Be fair and specific.

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